Top Ten FAQs
-F.A.Q: How can I reduce my monthly phone bill?
-F.A.Q: I must reduce my mobile phone costs, how can I do this?
-F.A.Q: If I change provider will it affect my day to day business?
-F.A.Q: My phone line is not working, what do I do?
-F.A.Q: My broadband is not working, what do I do?
-F.A.Q: I have been told to reboot my DSL modem, how do I do this?
-F.A.Q: What is a UAN and where can I find it?
-F.A.Q: I do not want to change my phone number, can I still change provider?
-How can I reduce my monthly phone bill?
You monthly phone bill can be reduced initially by ensuring that you are using the allocated amount of free/inclusive calls and by also ensuring that all of the lines your company pay for are used/needed. By analysis of your usage/lines then it will become clear what you need to do to reduce costs.
The next step would be to find the ideal provider for you and after this you can change your call traffic provider quite easily
-I must reduce my mobile phone costs, how can I do this?
To reduce your mobile phone costs the best place to start is by analysing your phone bills. To do this you must make sure you are using the allocating minutes and texts. If you are using more or less then there is a good chance you can reduce your costs by changing your price plan.
-If I change provider will it affect my day to day business?
There should be no disruption to the service you receive. All of the changes occur in the background so you only know your provider has changed when you receive a call to tell you that you are now trafficking with this new company.
-My phone line is not working, what do I do?
The answer to this question will depend on your phone line provider; when you find out who your line provider is, and then you can contact them by phone to report a fault.
Eircom line faults: 1901
BT line faults: 1800 924 924
UPC: 1800 924 225
-My broadband is not working, what do I do?
Unfortunately broadband systems can sometimes fail. When DSL goes down, the first thing to do is to restart your broadband modem. This will usually regain you broadband service and if it doesn’t then you need to contact your provider on the dedicated phone line.
Eircom DSL faults: 1890 260 260
BT Helpdesk: 1800 924 924
-I have been told to reboot my DSL modem, how do I do this?
To have broadband in your house you will have a modem. To restart your modem you need to look at the back of the box; some boxes have an on/off switch while others don’t. If you have a switch on your modem simply switch it off for 2 minutes and switch it back on. If you have no switch then simply disconnect the power source and re connect after 2 minutes.
Hopefully it’ll be back up and running!
-What is a UAN and where can I find it?
UAN is the acronym for Universal Account number. This number is issued to your account when you change phone line/call provider. This number can be found on your latest phone bill; it will be at the top under customer details or alongside each phone number listed on your bill. The location of this number depends on the provider.
-I do not want to change my phone number, can I still change provider?
Each consumer is now legally entitled to retain your phone number. If you change provider you are able to port your mobile number to another provider. There are very few cases where this is not possible.
