Ask ORL about Lines
Lines
-F.A.Q: How does changing Call Provider affect me?
-F.A.Q: My broadband is very slow, why?
-F.A.Q: What number does my broadband sit on?
-F.A.Q: My phone line is not working, what do I do?
-F.A.Q: How do I understand my land line and phone call bills?
-F.A.Q: Why are some of my lines costing me more than others?
-F.A.Q: Do I need to pay for all of the lines listed on my bill?
-F.A.Q: Can I have 1 bill for all of my phone lines and voice calls?
-How does changing Call Provider affect me?
Changing call provider can be a very effective way of reducing costs. The only noticable change is that you receive a bill for your land lines and a bill for your call charges. The service you receive is not affected at any stage. You will not experience any 'down' time.
-My broadband is very slow, why?
The speed at which your broadband works depends on the package you pay for and the provider you use. All broadband services specify a download/upload speed and will also state a contention rate. The contention rate is important as this will affect the speeds. The contention rate is the number of users in your area using the same service. Changing to a higher package or a package with a lower contention rate will increase the speeds.
-What number does my broadband sit on?
Broadband packages sit on an anlaogue line. ORL Consultants recommend that the line is used for both the fax and internet service. If you do not know what line your broadband is on, you need to contact your current provider.
-My phone line is not working, what do I do?
The answer to this question will depend on your phone line provider; when you find out who your line provider is, and then you can contact them by phone to report a fault.
Eircom line faults: 1901
BT line faults: 1800 924 924
UPC: 1800 924 225
-How do I understand my land line and phone call bills?
Some bills are easier to understand than others but most bills contain the same information. Your bill should detail the number of lines you have (line details), it should state how many calls/minutes were spent on the line and it should also tell you the cost of the calls for each line.
-Why are some of my lines costing me more than others?
There are many different types of lines available to business customers. All of these lines cost different amounts depending on the service they provide. It is important to keep your lines up to date with the needs of your company! This simple procedure can prove to be very cost saving!
- Do I need to pay for all of the lines listed on my bill?
Unfortunately, sometimes we pay for lines we no longer use/need. ORL can provide a thorough phone line audit to ensure you have sufficient service. A lot of the time this results in a reduction of costs!
-Can I have 1 bill for all of my phone lines and voice calls?
If you have your lines and voice traffic with one provider then you will receive 1 bill for everything. If you have separate providers for both lines and call traffic then you will receive 2 bills. Most people find that having the calls with a separate provider will reduce costs and therefore having 2 bills is worth it!
