Testimonials

"From the outset of our contract with ORL we, Keary's of Cork, have found the services provided to be efficient, straight forward and cost-saving.

We have had many different uses for the services provided by ORL:

• The cost cutting began immediately with the initial transfer of our phone provider which showed instant reductions in our call costs.
• ORL audited and re-organised our phone lines across all of our dealerships, proving very cost effective.
• ORL saved us money by being extremely efficient in the installation of all telecommunication equipment and services for a new dealership. The main advantage of this service was that our staff's costly time was saved leaving them free to deal with areas within their own expertise.
  We would like to thank all at ORL for their continued hard work in ensuring that our costs are kept down while our services are kept at the high standard we require. Their hard work and effort have proven to be an excellent investment for our company and without them we would never have made such savings."

Bill Keary
Managing Director
Keary's of Cork

Travel Centres: Independent Travel Agencies

''Travel Centres is Ireland's largest indigenous consortium of independently-owned travel agencies with aggregate annual sales in excess of €130m. We conduct over 80 percent of our transactions either on the phone or via the medium of the Internet so both these mediums represent a mission-critical aspect of our business. Needless to say, we thought long and hard before selecting a strategic partner to manage our collective telecommunications needs across the group. We chose ORL. It was one of the most cost beneficial decisions we ever made.''

Dominic Burke
Managing Director
Travel Centres

Cavanagh's of Charleville: Ford and Hyundai Dealers

The Problem

"Like other businesses, we spend our advertising money in a variety of channels and media to target the different market segments. We wanted to know which channels were working best for us but apart from a detailed historic analysis of our monthly phone bill, we had no real-time way of doing this.

The Solution

ORL provided us with an online solution to view the performance of our 1850 numbers via an easy-to-use interface. Their Web Portal gives us real-time visibility of callers to our business.

We can see what campaigns are doing well and those that are not and allocate our marketing budget accordingly. We can also see if calls are being missed. This helps us to improve our service levels.

Overall, we have achieved much greater accountability of our marketing spend. We can now see the return from each advertising campaign we run."

Hugh Sheehy
Marketing Manager
Cavanagh's of Charleville

Wellman International: Manufacturers

“We engaged ORL to analyse our voice and data communications contracts with the primary aim of reducing costs and/or improving service, bandwidth, etc. It is fair to say that we could probably have identified many of the cost reduction opportunities ourselves. However, without ORL’s structured approach and expertise we would probably still have it on our ‘to do’ list.

Following their analysis, they identified a number of areas where cost savings could be achieved. The changes we made have so far been transparent to users and we have not had any related problems. So far we have achieved cost savings of over €10k per annum.”

Joe Hanley
IT Manager
Wellman International Ltd.